30-Day Money-Back Guarantee
FluxLight, Inc. offers a 30-day money-back return policy. Within 30 days of purchase, customers may return an order and obtain a refund. If the original parts have not been unpacked or touched or if the parts have been determined to not work as described on our website, a full refund will be awarded. In all other cases (e.g., customer orders incorrect parts), returns are awarded if the parts have not been unpacked and are subject to a 25% re-stocking fee. To initiate a return, contact FluxLight, Inc. (click on "Contact Us" link) for a Return Material Authorization number and ship the product, prepaid and insured to FluxLight, Inc.
Limited Lifetime Warranty
Fluxlight provides a non-transferable serviceable lifetime warranty to the purchaser of Fluxlight hardware product purchased from Fluxlight or an authorized Fluxlight reseller. Fluxlight warrants to the original end customer of its products specified below that its products are free from defects in material and workmanship affecting form, fit, and function. All such products sold will work in the application specified at the time of purchase and will meet the datasheet specifications as found on Fluxlight’s Web site or otherwise provided by Fluxlight. Any claim alleging that any product fails to conform to the foregoing may be made only by the customer who purchased such product and only while such customer owns such product and while the product remains within the serviceable lifetime period. Fluxlight, at its option, will repair, replace, or provide a credit or refund of either the original purchase price or fair market value, whichever is lower, of any product that is determined by Fluxlight to be defective. Some systems that use Fluxlight products may be allowed to operate outside of the system manufacturer’s published settings and Fluxlight does not cover failure in these circumstances. This warranty covers only defects arising under normal use and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature, or improper installation or improper operation or repairs made by anyone other than Fluxlight or an Fluxlight authorized third-party service provider. Fluxlight reserves the right to substitute functionally equivalent new or serviceable used parts.
Except as listed below, all Fluxlight parts including Transceivers designed to reach less than 70 kilometers will carry a 10 year serviceable lifetime from the date of purchase from a Fluxlight authorized distributor. With respect to all Transceivers that are designed to reach 70 kilometers or further, or for any custom made Fluxlight part, the serviceable lifetime is 5 years.
With respect to non-Fluxlight-branded products, any warranty is provided by the original manufacturer and not by Fluxlight. These products may only be returned in accordance with the return policy in effect for the original manufacturer. The warranties and technical support may vary from product to product.
This constitutes Fluxlight’s entire liability which will never exceed the price paid.
Limitations. THE PRODUCTS ARE NOT AUTHORIZED FOR USE AS CRITICAL COMPONENTS IN LIFE SUPPORT DEVICES OR SYSTEMS. EXCEPT AS SET FORTH HEREIN, FLUXLIGHT MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, AND FLUXLIGHT DISCLAIMS AND NEGATES ALL OTHER WARRANTIES, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, CONFORMITY TO MODELS OR SAMPLES, OR ANY WARRANTIES OR INDEMNITIES AGAINST INTELLECTUAL PROPERTY INFRINGEMENT.
SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU. IN NO EVENT SHALL FLUXLIGHT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. ALL DISPUTES ARISING OUT OF OR RELATED TO THE LIMITED WARRANTIES SET FORTH HEREIN (CUSTOMER DISPUTES) SHALL BE GOVERNED BY THE LAWS OF THE STATE OF TEXAS. CLAIMS AGAINST FLUXLIGHT FOR SHORTAGES SHALL BE DEEMED WAIVED IF NOT MADE WITHIN THREE (3) BUSINESS DAYS AFTER RECEIPT OF THE SHIPMENT.
Except as listed below, all Fluxlight parts including Transceivers designed to reach less than 70 kilometers will carry a 10 year serviceable lifetime from the date of purchase from a Fluxlight authorized distributor. With respect to all Transceivers that are designed to reach 70 kilometers or further, or for any custom made Fluxlight part, the serviceable lifetime is 5 years.
With respect to non-Fluxlight-branded products, any warranty is provided by the original manufacturer and not by Fluxlight. These products may only be returned in accordance with the return policy in effect for the original manufacturer. The warranties and technical support may vary from product to product.
This constitutes Fluxlight’s entire liability which will never exceed the price paid.
Limitations. THE PRODUCTS ARE NOT AUTHORIZED FOR USE AS CRITICAL COMPONENTS IN LIFE SUPPORT DEVICES OR SYSTEMS. EXCEPT AS SET FORTH HEREIN, FLUXLIGHT MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, AND FLUXLIGHT DISCLAIMS AND NEGATES ALL OTHER WARRANTIES, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, CONFORMITY TO MODELS OR SAMPLES, OR ANY WARRANTIES OR INDEMNITIES AGAINST INTELLECTUAL PROPERTY INFRINGEMENT.
SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU. IN NO EVENT SHALL FLUXLIGHT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. ALL DISPUTES ARISING OUT OF OR RELATED TO THE LIMITED WARRANTIES SET FORTH HEREIN (CUSTOMER DISPUTES) SHALL BE GOVERNED BY THE LAWS OF THE STATE OF TEXAS. CLAIMS AGAINST FLUXLIGHT FOR SHORTAGES SHALL BE DEEMED WAIVED IF NOT MADE WITHIN THREE (3) BUSINESS DAYS AFTER RECEIPT OF THE SHIPMENT.